Cost Plus World Market
Reviews and Complaints
Cost Plus World Market - Shipping Service Review
- Attitude of customer service
- Delivery or customer service
- Time to ship item
Preferred solution: Full refund
Nightmare customer service; avoid ordering furniture for delivery
Resolved: World Market - terrible customer service
I post good reviews much more often than poor ones. But every now and then, I feel it is important on principle to report very, very poor customer service, such as what I received from World Market.
I bought a set of dishes (set of 4 dinner plates/bowls/salad plates) in March for $94.24. After 3-4 months, the paint and glaze on the rim of one plate delaminated, exposing an approximately 2-inch strip of white. The plate was obviously defective; the others were fine. It never occurred to me that World Market would not stand behind their products. After too many emails, and way too much of my time, and being treated very poorly, they simply refused to replace the plate because they have a 60-day return policy. A set of dishes - warranted for only 60 days? That is ridiculous. And why did they string me along for months, if they never intended to replace the defective plate? Taking care of a customer with a legitimate, proven claim isn't worth even $10 to World Market - which is what it would have cost them to replace the plate.
Chronology: I emailed them through their website August 11, asking for a replacement. A series of back-and-forth emails ensued, with me submitting pictures of the damaged plate, providing copies of my transaction, etc. Finally, they said their corporate team would contact me, which never happened. I contacted them again; same thing, no one ever contacted me. I contacted them again, saying if you can't get the corporate team to contact me, please give the name and number of the head of Customer Service. I was shocked (though why should I be? They clearly don't care about customers) when they suggested that I CONTACT the corporate team. I wrote again, saying I would just buy another plate and put a poor review online. I then received an email from "Agent Ed" (corporate team?) who said they had they had already emailed me (not true) and that they wouldn't replace the plate because it was past 60 days.
Thanks for nothing, World Market.
Sincerely,
an ex-customer
- Terrible customer service
Preferred solution: Full refund
Cost Plus World Market - Customer Care Review
I was shopping in the Ashville , NC store about an hour before closing with two friends. Salesclerks were not friendly especially if you ask about anything.
About 30 minutes before they closed a real hateful woman ask if I need help. I said yes I need to use your bathroom. She told me where it was. When I got to the back of the store the hall was roped off with a sign saying Employees Only so I sat down in a chair to wait.
Eventually she came by and ask me "can I help you!" And not in a nice tone. I said yes I'm waiting fot the Ladies room. She said its being cleaned. So I waited & she came by again.
She ask me again the same question. I said again im waiting for them to finish cleaning the bathroom. She said they are done but it won't be available because we are closing. I sat back there more than 15 min.s when I could have been somewhere else able to go to the bathroom.
I'm 66 year old school teacher & I will never set foot in that store again. I made a purchase but should have tossed my stuff on the counter & walked out.
What did she think I was going to do to their precious bathroom? I still managed to get out the door before closing time after all that!
BUYER BEWARE
- Jason the manager
Preferred solution: Full refund
DO NOT BUY FROM THIS COMPANY! BEYOND POOR CUSTOMER SERVICE
- Return policy
Preferred solution: Full refund
Charged more at checkout with no option to reverse transaction.
- Poor communication
- Delivery or customer service
Preferred solution: Price reduction
BUYER BEWARE!
Cost Plus World Market - Outdoor Furniture Review
Purchased complete outdoor furniture set. > $1500 after two weeks the cut ends of armchairs starting splitting open, I was able to replace the inferior pieces.
After two months the cut ends of the back of a chair split wide opens, even with proper care and maintenance. Store tried to order a new piece by someone who had no idea what they wete doing and I never received. Called corporate customer service, who told me the piece is unavailable and to call the store where I bought it.
4 months later a piece arrived to replace. Save your money and buy quality elsewhere.
DO NOT BUY FROM THIS COMPANY ONLINE! WARNING
Ignored
Yesterday, I visited the World Market at Howe and Alta Arden in Sacramento. In the thirty minutes I spent walking the store I walked past store employees a number of times.
I know there were at least three employees working but no-one acknowledged me being there. I understand if someone is busy with a customer addressing another might be awkward, that wasn't the case. My belief is making a customer welcome and their being in the store is important than that customer will be more apt to make a purchase.
I have always felt an interaction, no matter how simple, puts a shopper in more of a buying mood. Thank you for your time.
Preferred solution: Better staff training.
DINING ROOM FURNITURE NIGHTMARE
NEVER ORDER FROM THIS STORE.
I ordered a set of 10 side chairs, 2 arm chairs (Java Grayson) and the Grayson Extension Table on 9/8.
I was initially sent the 10 side chairs- one chair was missing a piece and another had a broken piece. I called to notify them of the error and they said they would send me new parts, I STILL HAVE NOT RECEIVED THEM. The 2 arm chairs and the table didn't come. I eventually called to find out that Seko, their delivery service apparently "tried to contact me" to deliver the table.
It was a week late and I never got a call/text/email- so I eventually contacted World Market and they told me to call seko. World Market also NEVER SENT the 2 arm chairs. World Market arranged to "reship" a set of arm chairs. I then called Seko, we arranged a time to have the table delivered.
Once it arrived, I opened the packaging to find that a portion of the table was BROKEN. I called their customer service (yet again) and they offered to deduct %10 off of the table or I could wait to be resent a new table. Unfortunately the portion that was broken was structurally significant so they had to resend a new table. The arm chairs did finally arrive and so did the new table, but I am still waiting on the broken and missing piece from the 2 side chairs.
I will NEVER order from their store AGAIN. WHAT A NIGHTMARE
Update to my review
Discrimination against senior citizens who are not computer savvy
I tried to take your survey but you wanted me to enter a 12 digit number from my receipt. I would like to know just where that number is because I am sitting with my receipt in front of me and see nothing resembling a 12 digit number except the inventory number of the item purchased.
When I entered your store this past week there was a sign about a discount. When I queried about this, I was told I had to be registered. Three employees later who tried hard and myself, we gave up trying to locate me in the system. Oh, I was there and have been for years but because I did not know my password, it was curtains for me. Really?
Every store I shop in has passwords and cards to track everyone with and I have no idea how anyone can remember all of these passwords but they must be much more intelligent than I am.
So the young computer addicts can get a better price than I can. Since they sleep with their I-phones, they probably count passwords instead of sheep.
I have no cell phone or I-phone, a TV antenna on my roof (no cable), and watch old movies and READ BOOKS in my leisure time. I am writing this on an 11 year old computer windows XL now filled with many virus's and malware. In short, I am low tech!
BUT I am still alive and well and deserve a discount just like everyone else.
I accuse you of being prejudice and discriminatory to the low tech humans left on earth who are old and sick and poor.
Cost Plus World Market Shipping Service Review
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Dude, it's not that hard, and it's darn sure not rocket science. Pick a password you can remember, like your dogs name, or the schools name you graduated from and use it...Jeez!
Don't make things harder than they have to be. It's not the worlds fault you refuse to keep up!
The employees of the store must not have been very tech savvy themselves, because there is an extremely easy way to udate the password on the website so that they could have gotten you signed in.