I was in the Matthews, NC World Market store earlier today and I was intending to purchase a table and matching stools. The table was in a box (as it should be) and protected but all four stools that were in the store we very damaged. There were gouges in the seats and scratches all over the merchandise, one was even missing pieces.
Still wanting to purchase the set because it suited my needs, I asked how much of a discount they would offer as no one should pay full price for damaged merchandise. The sales associate went to check with the store manager. He came back without the manager and said the best discount they could offer would be 10%. The manager couldn't even be bothered to come over and actually inspect the merchandise. She just told the associate the lowest number possible. Naturally that discount was not enough given the condition of the items so I left the store, again without the manager ever coming over and speaking to me.
I am glad to see that World Market is doing so well in this troubled economy as to turn away sales. Clearly the manager decided that they had had enough sales for the day and didn't need to make any more.
This is all after I took time off work to drive 40 minutes out to the store (and thusly 40 minutes back to work) - for nothing.
After complaining on the web site the GM called me and only offered to find me undamaged stools, no additional insentive or compensation to atone for my time, effort and frustration (not to mention gas $). At the very end of the conversation he begrudgingly offered me 10% off undamaged stools - if I were to drive all the way out to the store again.
I thanked him for his apology and basically stated that it was too little too late and said that I would take my business elsewhere. I suggest other consumers do the same. There are plenty of other places to buy furniture that actually want to keep their customers happy.